Returns

If you need to cancel or amend a product order it is important to contact us immediately.
If you are not satisfied with any product and would like to return it to us we will refund or credit the cost of the item. However there will be a collection fee of £12.00.
If products have been assigned or despatched when you contact us, you may return them within 7 days of receipt of delivery by one of the methods below:
Items must be unused and returned in the original packaging and in a re-saleable condition.
By Post:
If you return Products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you retain some proof of postage in the event that the Products go missing, as Products remain your responsibility and property until we receive them.

Use our collection service:
We are able to book a collection for a day that is convenient to you. Please note there is a collection fee of £12.00.

Defective Products

If you believe any of our Products to be of an unsatisfactory quality please immediately contact Customer Services and treat your Product with the utmost care.

Please note that items cannot be returned directly to our store and are only accepted by post. When we receive the products by post, please ensure you package and label them correctly so that they are not lost or damaged in transit. Products will remain your responsibility until we receive them.
We will refund the cost of postage shown on the parcel or please use our collection service, we are able to book a collection for a day that is convenient to you.

Contact us:
info@touches-interiors.co.uk
Tel: 0845 072 8480

Nothing mentioned in these terms and conditions affects your statutory rights.

Returned items should be sent to:
Touches Home Interiors,
C/o Fron Goch Garden Centre,
Pant Road,
Caernarfon,
Gwynedd.